Frequently Asked Questions
Everything you need to know about shopping with The Horse.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return and exchange policy?
We accept returns and exchanges on full-priced items within 30 days of purchase, provided the items are in their original, unworn condition with all packaging intact.
What materials do you use for your leather goods?
The Horse uses high-quality, ethically sourced genuine Italian leathers and premium materials to ensure durability and a timeless aesthetic for all our watches and accessories.
Do your watches come with a warranty?
Yes, all of our timepieces are covered by a one-year limited warranty from the date of purchase, which covers manufacturing defects and movement issues.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Klarna for select regions.